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Tickets and Reservations

Learn more on Tickets and Reservations with some Frequently Asked Questions.
About Tickets: 1-Day Ticket, Magic Access Membership Cards, Student Magic Access Membership Cards and Magic Access Membership Card Renewal
About Reservation: Online Ticket Booking and Making a Room Reservation.

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Online Ticket Booking

 

How do I buy 1-Day Ticket online?

How do I buy Magic Access Membership Card online?

What type of credit card can I use to purchase tickets online?

May I use virtual card for online purchase?

After I have purchased tickets online, how do I pick up my tickets?

What do I need to prepare before booking online?

What should I do if I do not have the information for one of the Magic Access Member during the booking process?

Can someone else pick up the tickets at the main gate after I’ve purchase it online?

What if I lost my payment card?

When using Visa/ Master card for online reservation, I was advised to input the Security code which printed on the credit card. Will the security code be stored in the system?

What is "Verified By Visa", "MasterCard SecureCode" or "J/Secure"? Is it a must to register for it?

How do I use "Verified By Visa", "MasterCard SecureCode" or "J/Secure" for purchasing tickets?

“Bank approval was not obtained” when I tried to purchase tickets, what should I do?

I get an error message when I click on Tickets & Reservations. What's going on?

 

How do I buy 1-Day Ticket online?

Buying tickets online is an easy process and only takes a few minutes (You have to be 18 years old or above to purchase tickets online).

  1. Select your ticket type - Just select the type of ticket, Standard or Designated based on the type of day you would like to come on.
  2. Select number of tickets - Choose the number of General Admission, Child and Senior tickets you want. Note that you may purchase General Admission (aged 12-64), Child (aged 3-11) or Senior (aged 65 or over) tickets in any combination up to 10 for any given transaction.
  3. Enter your booking details - Using your credit card, enter the credit card number and expiration date, along with your full name in English and your email address. Be sure to read and accept all terms and conditions.
  4. Review and confirm - Be sure to review your transaction information carefully. Once you have clicked the "purchase now" button from this page, the transaction cannot be cancelled. If any information is incorrect, click the "edit" or "select again" button to go back and edit.
  5. Booking confirmation - You will be shown a printable screen confirming your order information and confirmation number. You will also be sent a confirmation email as a receipt for your transaction.
  6. Get your tickets - Bring your confirmation number, along with the credit card you used to make this purchase, to any one of the following locations, 1 hour after you have purchased online:
    • Hong Kong Disneyland Main Entrance AutoMagic Ticket Dispensing Machines (Online Ticket Collection Machines), open daily from 30 minutes before Park opening until Park closes. See Park Hours.
    • Hong Kong Disneyland Main Entrance Ticket Booths, open daily from 30 minutes before Park opening until Park closes. See Park Hours.
    • Hong Kong Disneyland Ticket Express at MTR Hong Kong Station (Tung Chung Line Concourse). Open from 9:00am - 8:00pm on Monday to Friday and from 9:00am - 5:00pm on Saturdays, Sundays and Public Holidays. Click here to download the location map.

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How do I buy Magic Access Membership Card online?

Buying Magic Access Membership Card online is an easy and convenient process (You have to be 18 years old or above to purchase tickets online).

  1. Select Magic Access Membership type - Select the Magic Access Membership Card that you would like to purchase.
  2. Select number Magic Access Membership Cards - Choose the number of Adult, Child and Senior Magic Access Membership Card you want. Note that you may purchase Adult (aged 12-64), Child (aged 3-11) or Senior (aged 65 over) Magic Access Membership Cards in any combination up to 10 for any given transaction.
  3. Enter Magic Access Member Information - Enter the personal information of each Magic Access Member.
  4. Enter your booking details - Using your credit card, enter the credit card number and expiration date, along with your full name in English and your email address. Be sure to read and accept all terms and conditions.
  5. Review and confirm - Be sure to review your transaction information carefully. Once you have clicked the "purchase now" button from this page, the transaction cannot be cancelled. If any information is incorrect, click the "modify" or "select again" button to go back and modify.
  6. Booking confirmation - you will be shown a printable screen confirming your order information and confirmation number. You will also be sent a confirmation email as a receipt for your transaction.
  7. Get your Magic Access Membership Cards - Bring your confirmation number, along with the credit card you used to make this purchase to any one of the following locations:
    • Hong Kong Disneyland Main Entrance Ticket Booths, open daily from 30 minutes before Park opening until Park closes. See park close.
    • Hong Kong Disneyland Ticket Express at MTR Hong Kong Station (Tung Chung Line Concourse). Open from 9:00am - 8:00pm on Monday to Friday and from 9:00am - 5:00pm on Saturdays, Sundays and Public Holidays. Click here to download the location map.

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What type of credit card can I use to purchase tickets online?

Currently we accept Visa, MasterCard, American Express, JCB and China UnionPay.

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May I use virtual card for online purchase?

Since you are required to present your payment card during collection, please do not use virtual card for online purchase.

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After I have purchased tickets online, how do I pick up my tickets?

To collect your Park Tickets or Magic Access Membership Cards, please bring your confirmation number, and the credit card you used to make the purchase, to any one of the following locations, after you have purchased online:

  • Hong Kong Disneyland Main Entrance AutoMagic Ticket Dispensing Machines (Online Ticket Collection Machines) (1-Day Ticket or 2-Day Ticket only) , open daily from 30 minutes before Park opening until Park closes. See Park Hours.
  • Hong Kong Disneyland Main Entrance Ticket Booths or Guest Relations Windows, open daily from 30 minutes before Park opening until Park closes. See Park Hours.
  • Hong Kong Disneyland Ticket Express at MTR Hong Kong Station (Tung Chung Line Concourse). Open from 9:00am - 8:00pm on Monday to Friday and from 9:00am - 5:00pm on Saturdays, Sundays and Public Holidays. Click here to download the location map.

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What do I need to prepare before booking online?

Before you begin, please make sure you have a Visa, MasterCard, American Express, JCB or China UnionPay Credit Card.

If you purchase Magic Access Membership Card, please make sure you have the following information of each Magic Access Membership.
- Full Name in English
- Gender
- Date of Birth
- Email or Mailing Address in English.
- If passholder is aged 3 to 11, mailing address is required.
- Place of Residence

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What should I do if I do not have the information for one of the Magic Access Member during the booking process?

If you are not sure about the information of one of the Magic Access Member during the booking process, you can modify the number of Magic Access Membership Card you wish to purchase and book for that person on your next transaction.

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Can someone else pick up the tickets at the main gate after I’ve purchase it online?

Tickets are non-transferable. The payment card holder needs to be present to redeem tickets at the Main Entrance. Please bring the credit card you used for your booking together with your confirmation number. For your protection, during ticket collection you may be asked to verify your identity as the authorised holder of the credit card used in this transaction.

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What if I lost my payment card?

If you have lost your payment card you used for your online booking, you could not collect the tickets you have booked.

Please contact us about your loss of payment card. After verification, we will arrange refund of the amount of your online reservation to your payment card account via bank.

Meanwhile, you may purchase a new set of tickets or Magic Access Membership Cards with your another payment card to visit the Park.

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When using Visa/ Master card for online reservation, I was advised to input the Security code which printed on the credit card. Will the security code be stored in the system?

The security code which you inputted will be sent automatically to the card-issuing bank for verification and authorization. Due to security purposes, we will not store this number.

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What is "Verified By Visa", "MasterCard SecureCode" or "J/Secure"? Is it a must to register for it?

Verified by Visa, MasterCard SecureCode and J/Secure are the secure online payment services that provide you with a personal password for your payment card, just like you use your PIN at an ATM, giving you added assurance that only you can use your cards to make purchase over the Internet. To register, please visit your card issuer's website.

Some banks require Verified by Visa, MasterCard SecureCode or J/Secure to authenticate your identity before processing the transaction. Therefore, you may have to register for Verified by Visa, MasterCard SecureCode or J/Secure to purchase tickets, depending on your card issuer.

Please visit your card issuer's website for details.

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How do I use "Verified By Visa", "MasterCard SecureCode" or "J/Secure" for purchasing tickets?

To use "Verified By Visa", "MasterCard SecureCode" or "J/Secure"

  1. Set up your Verified by Visa, MasterCard SecureCode or J/Secure personal assurance message and password with your Card Issuer via your card issuer's websites.
  2. Purchase tickets at Hong Kong Disneyland Advance Online Ticket Bookings.
  3. Wait for the authentication screen after clicking "purchase now".
  4. You will be directed to your bank page, look for your personal assurance message to ensure you are dealing with your Card Issuer.
  5. Enter your password correctly and the transaction will be completed as usual.
Note: Normally, the Verified by Visa, MasterCard SecureCode or J/Secure process will make the total transaction time a little longer. Please be patient and do not close the window.

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“Bank approval was not obtained” when I tried to purchase tickets, what should I do?

Please verify your credit card details and try again, or try with another payment card.

If you are a Macau resident, you may experience some difficulties with payment cards issued by local banks in Macau. If this problem persists, please try with another payment card.

For issues during your booking with MasterCard, please contact MasterCard for details. For Hong Kong and Asia-Pacific, you can contact MasterCard at 800 966 677.

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I get an error message when I click on Tickets & Reservations. What's going on?

Chances are there may be too much traffic right now for us to serve everyone at one time. Try back in a few minutes. If you're still having trouble, try back during off-peak hours, such as in the early morning or late evening, when the site is not so busy. Remember: You can also buy tickets right at the main gate on the day of your visit, subject to availability.

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