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Tickets and Reservations

Learn more on Tickets and Reservations with some Frequently Asked Questions.
About Tickets: 1-Day Ticket, Magic Access Membership Cards, Student Magic Access Membership Cards and Magic Access Membership Card Renewal
About Reservation: Online Ticket Booking and Making a Room Reservation.

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Magic Access Membership Card Renewal

 

Where can I renew my Magic Access Membership Card?

Can I renew my Magic Access Membership Card to another card type?

Where can I pick up my renewed Magic Access Membership Card?

Can I authorize a person to pick up my renewed Magic Access Membership Card on behalf of myself?

Do I have to present my original Magic Access Membership Card when I renew it?

Can I transfer my Magic Access Membership Card to someone else once I have renewed it?

Can I renew my Magic Access Membership Card online?

Can I renew more than one Magic Access Membership Card at one time?

How long will the renewed Magic Access Membership Card be valid for?

Are there block-out dates for the Magic Access Membership Cards?

What happens if I lose or damage my renewed Magic Access Membership Card?

 

Where can I renew my Magic Access Membership Card?

You can renew your Magic Access Membership Card at the following locations:

  • Online.
  • Hong Kong Disneyland Ticket Express at MTR Hong Kong Station (Tung Chung Line Concourse), open from 9:00am - 8:00pm on Mondays to Fridays and from 9:00am - 5:00pm on Saturdays, Sundays and Public Holidays.
  • Hong Kong Disneyland Reservation Center at + 852 1-830-830, open daily from 9:00am - 8:00pm.
  • Hong Kong Disneyland Main Entrance Ticket Booths, open daily from 30 minutes before Park opening until Park closes. See Park Hours.
  • Front desk of the Hong Kong Disneyland Hotel or Disney's Hollywood Hotel (available only to hotel guests).
Or you can mail us the Renewal Reply Form which sent to each Magic Access member in prior to the Membership Card expiry date.

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Can I renew my Magic Access Membership Card to another card type?

You can simply pay the difference between the two Magic Access Membership Card types during renewal and upgrade to another card type, in order to add flexibility and enjoy even more privileges all year round.

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Where can I pick up my renewed Magic Access Membership Card?

You can pick up your renewed Magic Access Membership Card at the following locations:

  • Hong Kong Disneyland Ticket Express at MTR Hong Kong Station (Tung Chung Line Concourse), open from 9:00am - 8:00pm on Mondays to Fridays and from 9:00am - 5:00pm on Saturdays, Sundays and Public Holidays.
  • Hong Kong Disneyland Main Entrance Ticket Booths or Guest Relations Window, open daily from 30 minutes before Park opening and until Park closes. See Park Hours
  • Front desk of the Hong Kong Disneyland Hotel or Disney's Hollywood Hotel (available only to hotel guests).

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Can I authorize a person to pick up my renewed Magic Access Membership Card on behalf of myself?

No, when collecting the renewed Magic Access Membership Card, you are required to present your original Card and your personal identification.

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Do I have to present my original Magic Access Membership Card when I renew it?

Yes, when you renew your Magic Access Membership Card, you must present your original Magic Access Membership Card and personal identification. The original Magic Access Membership Card will be collected once the renewal process is completed.

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Can I transfer my Magic Access Membership Card to someone else once I have renewed it?

Magic Access Membership Cards are personalized and dedicated for a specific Guest and it is not transferable. Guest name will be printed on the back of the Cards and provision of valid personal identification or pass through the Ticket Tag system for verification is required upon entry to the Park, Therefore, only the person with appropriate personal identification can use the Card.

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Can I renew my Magic Access Membership Card online?

Yes. You can renew your Magic Access Membership Card Online. The online renewal process is available to Magic Access Membership Card within 60 days before its expiry date.

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Can I renew more than one Magic Access Membership Card at one time?

Yes, you can renew an unlimited number of Cards at one time at ticket booths or hotel front desks. If you renew your Card(s) Online, you can renew up to 4 Cards at one time.

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How long will the renewed Magic Access Membership Card be valid for?

The renewed Magic Access Membership Card will be valid for one year from the expiry date of the original Magic Access Membership Card, i.e. regardless of the renewal date or conversion date.

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Are there block-out dates for the Magic Access Membership Cards?

Yes, different Magic Access Membership Card types have different block-out dates. You may refer to the block-out day calendar that comes with your Card or check out the calendar.

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What happens if I lose or damage my renewed Magic Access Membership Card?

If you have lost your Card or if the Card is damaged, you can visit the Hong Kong Disneyland Main Entrance Ticket Booths or Hong Kong Disneyland Ticket Express at MTR Hong Kong Station (Tung Chung Line Concourse) for re-issue. You are encouraged to keep the receipt, make a photocopy of the Card or keep a record of your Membership Card number to facilitate and expedite the re-issue in case you lose your Card.

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