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Tickets and Reservations

Learn more on Tickets and Reservations with some Frequently Asked Questions.
About Tickets: 1-Day Ticket, Magic Access Membership Cards and Student Magic Access Membership Cards
About Reservation: Online Ticket Booking and Making a Room Reservation.

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Magic Access Membership Cards

 

What should I do if I lose the Magic Access Membership Card? Can I get a new one?

Can I buy the Magic Access Membership Cards for others as gifts?

Can I purchase a Child Magic Access Membership Card for a child who is 11 years old and will be turning 12 years old soon? What is the definition of age requirement for a Magic Access Membership Card?

How do I know the expiry date of my Magic Access Membership Card?

How can Hong Kong Disneyland assure my admission?

Can Magic Access Membership Cards be refunded or exchanged?

What is the Ticket Tag system?

What if I hurt my right index finger and can't use the Ticket Tag system?

If I am aged 11 or below, can I use the Ticket Tag system?

If I purchase a new Magic Access Membership Card, will I need to have my finger scanned again or will the Ticket Tag system keep my previous finger scan?

What if I do not want to use the Ticket Tag System?

Will Magic Access Members be entitled for ticket exchange or special arrangement in the event of early Park close due to inclement weather?

 

What should I do if I lose the Magic Access Membership Card? Can I get a new one?

If you have lost your membership card, please visit Hong Kong Disneyland Main Entrance Ticket Booths or Hong Kong Disneyland Ticket Express at MTR Hong Kong Station (Tung Chung Line Concourse) for re-issue. A handling fee will be charged. You are encouraged to keep the receipt, make a photocopy of your membership card or keep a record of your membership card number to facilitate and expedite the re-issue in case you lose your card.

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Can I buy the Magic Access Membership Cards for others as gifts?

You are welcome to buy the Magic Access Certificates for friends and relatives as gifts. You can also buy a Magic Access Membership Card as gift directly, provided that you are able to provide the necessary details of each applicant at the time of purchase of Magic Access Membership Cards.

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Can I purchase a Child Magic Access Membership Card for a child who is 11 years old and will be turning 12 years old soon? What is the definition of age requirement for a Magic Access Membership Card?

Yes. The age calculated by the exact birth-date as at the Membership Card issue date will be used, i.e. not birth-year or birth-month, and not the online purchase date or the first usage date of the Membership Card will be measured. For example, if the boy is still at 11 years old as of the Membership Card issue date, he can buy and use a Child Magic Access Membership Card.

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How do I know the expiry date of my Magic Access Membership Card?

Magic Access Membership Cards will be valid for 1 year from the date of issue. The last date of validity period will be printed on the back of the Card.

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How can Hong Kong Disneyland assure my admission?

Guests are encouraged to arrive early to the Park to assure your entry and to enjoy a full day of fun. When the Park is about reaching its full capacity, Hong Kong Disneyland will proactively communicate through different channels, such as announcements on radio and public messaging boards on the transportation network and on our website.

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Can Magic Access Membership Cards be refunded or exchanged?

Magic Access Membership Cards sold are non-transferable, no-exchangeable, non-refundable and void if altered.

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What is the Ticket Tag system?

The Ticket Tag system is implemented with the biometric technology to recognize the identity of Hong Kong Disneyland Magic Access members and their cards, which will enhance the Magic Access members' experience upon entry to the Park.

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What if I hurt my right index finger and can't use the Ticket Tag system?

You can present your personal Identification to enter the park.

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If I am aged 11 or below, can I use the Ticket Tag system?

You are not required to use Ticket Tag system if you are aged 11 or below. You can get into the Park by presenting your personal identification (e.g. school handbook, or birth certificate and other photo identification) for verification against your Magic Access Membership Card.

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If I purchase a new Magic Access Membership Card, will I need to have my finger scanned again or will the Ticket Tag system keep my previous finger scan?

The Ticket Tag system records the scan in correspondence to a specific Magic Access Membership Card. Hence, if you purchase a new Magic Access Membership Card, the scan from the original Card will not be carried forward to the new Card and you will be asked to provide a new scan for your new Card.

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What if I do not want to use the Ticket Tag System?

If you do not want to use the Ticket Tag System, you are welcome to show your personal identification and your Membership Card for Park entry.

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Will Magic Access Members be entitled for ticket exchange or special arrangement in the event of early Park close due to inclement weather?

Magic Access Members are not entitled to ticket exchange or special arrangement in the event of early Park close due to inclement weather. Magic Access Membership Cards will be valid for 1 year from the date of issue. Members can enter the Park again within the validity period.

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