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Tickets and Reservations

Learn more on Tickets and Reservations with some Frequently Asked Questions.
About Tickets: 1-Day Ticket, Magic Access Membership Cards and Student Magic Access Membership Cards
About Reservation: Online Ticket Booking and Making a Room Reservation.

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Magic Access Membership Cards

 


New Arrangement for Magic Access Pricing
What are the new Magic Access prices?

Will there be any change to Magic Access block-out dates after November 11, 2014?

Can a Magic Access Membership Card purchased online or via phone be redeemed on or after November 11, 2014?

Can a Magic Access Membership renewal completed online or via phone/mail be redeemed on or after November 11, 2014?

Is there any special offer for Hong Kong Residents for Magic Access Membership?


Magic Access Membership Cards
What should I do if I lose the Magic Access Membership Card? Can I get a new one?

Can I buy the Magic Access Membership Cards for others as gifts?

Can I purchase a Child Magic Access Membership Card for a child who is 11 years old and will be turning 12 years old soon? What is the definition of age requirement for a Magic Access Membership Card?

How do I know the expiry date of my Magic Access Membership Card?

How can Hong Kong Disneyland assure my admission?

Can Magic Access Membership Cards be refunded or exchanged?

What is the Ticket Tag system?

What if I hurt my thumb finger and can't use the Ticket Tag system?

If I am aged 11 or below, can I use the Ticket Tag system?

If I purchase a new Magic Access Membership Card, will I need to have my finger scanned again or will the Ticket Tag system keep my previous finger scan?

What if I do not want to use the Ticket Tag System?

Will Magic Access Members be entitled for ticket exchange or special arrangement in the event of early Park close due to inclement weather?


Magic Access Renewal
What are the Magic Access renewal offers?

Will there be any changes to the benefits of Magic Access?

 


New Arrangement for Magic Access Pricing
What are the new Magic Access prices?

Starting from November 11, 2014, the new prices of Silver/Gold/ Platinum Magic Access Membership for an Adult will be: HK$988, HK$2,188 and HK$2,888 respectively.
Prices of Silver, Gold, Platinum Magic Access Membership for a Student (aged 12-25 full-time student) and Child (aged 3-11) are HK$698, HK$1,555 and HK$2,050 respectively.
Prices of a Senior (aged 65 or above) Silver, Gold, Platinum Magic Access Membership remain unchanged at HK$290, HK$560 and HK$820 respectively.

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Will there be any change to Magic Access block-out dates after November 11, 2014?

No. The"Magic Access Calendar" lists the block-out dates that apply to different types of Magic Access.

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Can a Magic Access Membership Card purchased online or via phone be redeemed on or after November 11, 2014?

Yes. Magic Access Membership Cards can be collected within three months from the date of reservation at no additional cost.

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Can a Magic Access Membership renewal completed online or via phone/mail be redeemed on or after November 11, 2014?

Yes, Magic Access Membership Cards can be collected within three months from the date of renewal at no additional cost.

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Is there any special offer for Hong Kong Residents for Magic Access Membership?

Yes. From November 11, 2014, Hong Kong Residents can enjoy the pre-November 11 prices for Magic Access Membership until January 10, 2015. Magic Access Certificates purchased at pre-November 11 prices have to be exchanged for Magic Access Membership Cards on or before January 10, 2015.

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Magic Access Membership Cards
What should I do if I lose the Magic Access Membership Card? Can I get a new one?

If you have lost your membership card, please visit Hong Kong Disneyland Main Entrance Ticket Booths or Hong Kong Disneyland Ticket Express at MTR Hong Kong Station (Tung Chung Line Concourse) for re-issue. A handling fee will be charged. You are encouraged to keep the receipt, make a photocopy of your membership card or keep a record of your membership card number to facilitate and expedite the re-issue in case you lose your card.

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Can I buy the Magic Access Membership Cards for others as gifts?

You are welcome to buy the Magic Access Certificates for friends and relatives as gifts. You can also buy a Magic Access Membership Card as gift directly, provided that you are able to provide the necessary details of each applicant at the time of purchase of Magic Access Membership Cards.

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Can I purchase a Child Magic Access Membership Card for a child who is 11 years old and will be turning 12 years old soon? What is the definition of age requirement for a Magic Access Membership Card?

Yes. The age calculated by the exact birth-date as at the Membership Card issue date will be used, i.e. not birth-year or birth-month, and not the online purchase date or the first usage date of the Membership Card will be measured. For example, if the boy is still at 11 years old as of the Membership Card issue date, he can buy and use a Child Magic Access Membership Card.

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How do I know the expiry date of my Magic Access Membership Card?

Magic Access Membership Cards will be valid for 1 year from the date of issue. The last date of validity period will be printed on the back of the Card.

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How can Hong Kong Disneyland assure my admission?

Guests are encouraged to arrive early to the Park to assure your entry and to enjoy a full day of fun. When the Park is about reaching its full capacity, Hong Kong Disneyland will proactively communicate through different channels, such as announcements on radio and public messaging boards on the transportation network and on our website.

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Can Magic Access Membership Cards be refunded or exchanged?

Magic Access Membership Cards sold are non-transferable, no-exchangeable, non-refundable and void if altered.

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What is the Ticket Tag system?

The Ticket Tag system is implemented with the biometric technology to recognize the identity of Hong Kong Disneyland Magic Access members and their cards, which will enhance the Magic Access members' experience upon entry to the Park.

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What if I hurt my thumb finger and can't use the Ticket Tag system?

You can present your personal Identification to enter the park.

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If I am aged 11 or below, can I use the Ticket Tag system?

You are not required to use Ticket Tag system if you are aged 11 or below. You can get into the Park by presenting your personal identification (e.g. school handbook, or birth certificate and other photo identification) for verification against your Magic Access Membership Card.

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If I purchase a new Magic Access Membership Card, will I need to have my finger scanned again or will the Ticket Tag system keep my previous finger scan?

The Ticket Tag system records the scan in correspondence to a specific Magic Access Membership Card. Hence, if you purchase a new Magic Access Membership Card, the scan from the original Card will not be carried forward to the new Card and you will be asked to provide a new scan for your new Card.

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What if I do not want to use the Ticket Tag System?

If you do not want to use the Ticket Tag System, you are welcome to show your personal identification and your Membership Card for Park entry.

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Will Magic Access Members be entitled for ticket exchange or special arrangement in the event of early Park close due to inclement weather?

Magic Access Members are not entitled to ticket exchange or special arrangement in the event of early Park close due to inclement weather. Magic Access Membership Cards will be valid for 1 year from the date of issue. Members can enter the Park again within the validity period.

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Magic Access Renewal
What are the Magic Access renewal offers?

Guests who have already joined our Magic Access Membership with a valid personalized Magic Access Card on or before November 10, 2014 may renew to Silver/Gold/Platinum Magic Access at the pre-November 11 prices until November 10, 2015.

 

AND (either item a or b)
a) Guests whose Magic Access Membership has expired and been renewed on or before January 10, 2015will enjoy the following renewal benefits:
- A coupon with the choice of an exclusive pin set or a free dinner at designated restaurant(s);
- Membership validity extension for three extra calendar months if renewed to Platinum or Gold Magic Access;
- Membership validity extension for one extra calendar month if renewed to Silver Magic Access.
b) Guests whose Magic Access Membership has expired and been renewed between January 11 and November 10, 2015 will enjoy the renewal benefit (a coupon with the choice of a designated name tag or a free dinner at designated restaurant(s)).


Renew as Platinum Gold Silver
Adult HK$2,520 HK$1,890 HK$850
Student (aged 12-25 full-time student) HK$1,790 HK$1,350 HK$600
Child (aged 3-11) HK$1,790 HK$1,350 HK$600
If you upgrade your Magic Access, you can enjoy these new benefits immediately!

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Will there be any changes to the benefits of Magic Access?

The current benefits of Magic Access Membership are valid till December 31, 2014. New benefits will be effective from January 1, 2015. Please refer to our website or obtain the new benefit card at the Magic Access Member Service Center.

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