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Website Technical Help

Hong Kong Disneyland is a media-rich Internet experience. If you are experiencing trouble, it may be a minor technical issue.

 

Printing Issues

Recommended Browsers and Screen Resolutions

Viewing Multimedia on the Site

Using Plug-Ins

Plug-In Trouble

Cookies

 

Printing Issues

Certain pages offer the printer-friendly option. You can see if a page has this option by looking for the "print page" icon in the tool bar near the "calendar" and "view map" icons. To print, simply click the "print page" icon.

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Recommended Browsers and Screen Resolutions

Browsers
HongKongDisneyland.com is optimized for Internet Explorer 6.0 and Netscape Communicator 6.0. The site uses extensive Macromedia® Flash elements and will require browser versions that incorporate Flash.

To download a new version of Internet Explorer, visit the Microsoft.com Download Center.
To download a new version of Netscape Communicator, visit the Netscape Products Home Page.

Screen Resolutions
The site is best viewed with 1024 x 768 resolution.
To change your screen resolution, follow these simple steps:

For PC:
Go to your Start menu button.
Select Settings and choose Control Panel.
From the Control Panel window, choose Display.
From Display Properties, select the Settings tab.
On the Screen area control slide, move the marker until the 1024 by 768 pixels is displayed.
Click OK.
Click OK on the next window that appears to resize your desktop.

For MAC:
Go to the Apple icon at the top of the screen.
Select System Preferences.
From System Preferences, choose Display.
From Display, choose Resolution.
On the Screen area control slide, move the marker until the 1024 by 768 pixels is displayed.
Close the System Preferences window.

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Viewing Multimedia on the Site

This site makes extensive use of dynamic multimedia sounds and images. To best experience the site, several plug-ins are required. Plug-ins are free programs which, when downloaded and "plugged in" to your Web browser, play sound, animation, film clips and more.

You will need four plug-ins: QuickTime, Flash, Shockwave and Acrobat Reader.

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Using Plug-Ins

Most of the plug-ins required to view HongKongDisneyland.com are included in Internet Explorer and Netscape Navigator. These include:

  • Macromedia® Flash - Flash allows your browser to display high-quality interactive and animated graphics, such as virtual tours, and other enhanced media.
  • QuickTime - QuickTime allows your browser to display digital streaming media quickly and easily.
  • Macromedia® Shockwave - Shockwave allows your browser to display rich, engaging interactive Web content.

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Plug-In Trouble

Some plug-ins won't start working until you completely exit the program after downloading and then restart your browser. If that doesn't work, refer to the installation instructions for that particular plug-in.

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Cookies

Cookies are pieces of information that a Web site sends to your computer while you are viewing the Web site. These pieces of information allow the Web site to remember important information that will make your use of that site more useful.

We use cookies for a variety of purposes. For instance, we use cookies to remember and process your registration profile.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your Web experience more efficient, and some of our services will not function properly.

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