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No. The credit cardholder is not required to be present on check-in. If the credit card holder is not one of the Hotel Guests, he or she can pay for the booking via third party payment. The credit cardholder must complete and fax a third party payment authorization form to +852 3407-3159. If you have any queries, please do not hesitate to email us.
If you cannot find rooms available through the online booking services, please contact our Online Reservation Support at +852 1-830-819 for assistance.
Currently, you may book hotel rooms online at least one day in advance of your arrival date. For bookings for the same day as arrival, please contact our Online Reservation Support at +852 1-830-819. Please note that for bookings within 2 days of arrival, the cancellation/change policy is fully in effect.
Currently, we cannot process the booking with more than one room at a time via our online booking services. For booking more than one room at a time, please contact our Online Reservation Support at +852 1-830-819. For groups of 8 rooms or more, please call Group Services at +852 3550-3369.
You will receive an email upon receipt of the requested reservation. After the one-night deposit has been processed, a second confirmation email will be sent. Your reservation is confirmed upon receipt of the second email.
You do not need to register on the website in order to make a booking.
Modification/cancellation fees apply for reservations within 3 days. However, no change of guest name is allowed under any circumstances. If you have any queries, please do not hesitate to email us.
If you contact the Hong Kong Disneyland Reservation Center directly for changes, the online itinerary may not reflect the latest changes due to technical limitations.
No special requirements are needed in order to book online. The Online Reservation system is developed by standard HTML. Any computer and platform (e.g. Windows, Macintosh Classic and Macintosh OS X) will provide compatible access through an online browser (e.g. Internet Explorer and Netscape).
No. Cookie settings are specific to the individual consumer. The booking engine does not require cookie activation.
It may due to our server maintainance, please contact our Online Reservation Support at +852 1-830-819 directly to make a reservation. We apologize for any inconvenience caused.
If you would like to stay at the other hotel instead, please cancel your current online reservation and make a new online reservation with the hotel that you want to stay in (reservations are subject to availability). The room charges of the cancelled booking will be fully refunded to your registered credit card account within two billing cycles, depending on the processing time and statement cut-off date of your bank.
For cancellation, please inform us at least 2 days prior to arrival date to avoid a cancellation fee. After the booking is cancelled online, the room charges will be fully refunded to your registered credit card account within two billing cycles, depending on the processing time and statement cut-off date of your bank.