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Tickets and Reservations

Learn more on Tickets and Reservations with some Frequently Asked Questions.
About Tickets: 1-Day Ticket, Magic Access Membership Cards, Student Magic Access Membership Cards and Magic Access Membership Card Renewal
About Reservation: Online Ticket Booking and Making a Room Reservation.

I would like to know more about


Online Hotel Booking

 

Do I have to be one of the staying guests in order to book a room online?

If I cannot find rooms available online, is there any availabilities through any other channels?

Can I book a hotel room online on the day I plan to arrive?

How do I book more than one room at a time online?

How can I ensure that my online booking has been received and confirmed?

Do I need to register as a member in order to book a room?

I found my reservation details online, but why cannot I modify or cancel my reservation online?

If I have called the Hong Kong Disneyland Reservation Center directly to modify my online reservation, why are the changes not reflected online?

Are there any system requirements in order to book online?

Are there any specifications for Plug-in and Cookies settings?

I get an error message when I click on Hotel Reservations. What should I do?

I have reserved a hotel room online and would like to stay at the other hotel instead. How do I change my room reservation and receive a refund if there is a difference in room charges?

How do I cancel my online booking and have a full refund?

 

Do I have to be one of the staying guests in order to book a room online?

No. The credit cardholder is not required to be present on check-in. If the credit card holder is not one of the Hotel Guests, he or she can pay for the booking via third party payment. The credit cardholder must complete and fax a third party payment authorization form to +852 3407-3159. If you have any queries, please do not hesitate to email us.

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If I cannot find rooms available online, is there any availabilities through any other channels?

If you cannot find rooms available through the online booking services, please contact our Online Reservation Support at +852 1-830-819 for assistance.

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Can I book a hotel room online on the day I plan to arrive?

Currently, you may book hotel rooms online at least one day in advance of your arrival date. For bookings for the same day as arrival, please contact our Online Reservation Support at +852 1-830-819. Please note that for bookings within 2 days of arrival, the cancellation/change policy is fully in effect.

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How do I book more than one room at a time online?

Currently, we cannot process the booking with more than one room at a time via our online booking services. For booking more than one room at a time, please contact our Online Reservation Support at +852 1-830-819. For groups of 8 rooms or more, please call Group Services at +852 3550-3369.

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How can I ensure that my online booking has been received and confirmed?

You will receive an email upon receipt of the requested reservation. After the one-night deposit has been processed, a second confirmation email will be sent. Your reservation is confirmed upon receipt of the second email.

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Do I need to register as a member in order to book a room?

You do not need to register on the website in order to make a booking.

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I found my reservation details online, but why cannot I modify or cancel my reservation online?

Modification/cancellation fees apply for reservations within 3 days. However, no change of guest name is allowed under any circumstances. If you have any queries, please do not hesitate to email us.

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If I have called the Hong Kong Disneyland Reservation Center directly to modify my online reservation, why are the changes not reflected online?

If you contact the Hong Kong Disneyland Reservation Center directly for changes, the online itinerary may not reflect the latest changes due to technical limitations.

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Are there any system requirements in order to book online?

No special requirements are needed in order to book online. The Online Reservation system is developed by standard HTML. Any computer and platform (e.g. Windows, Macintosh Classic and Macintosh OS X) will provide compatible access through an online browser (e.g. Internet Explorer and Netscape).

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Are there any specifications for Plug-in and Cookies settings?

No. Cookie settings are specific to the individual consumer. The booking engine does not require cookie activation.

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I get an error message when I click on Hotel Reservations. What should I do?

It may due to our server maintainance, please contact our Online Reservation Support at +852 1-830-819 directly to make a reservation. We apologize for any inconvenience caused.

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I have reserved a hotel room online and would like to stay at the other hotel instead. How do I change my room reservation and receive a refund if there is a difference in room charges?

If you would like to stay at the other hotel instead, please cancel your current online reservation and make a new online reservation with the hotel that you want to stay in (reservations are subject to availability). The room charges of the cancelled booking will be fully refunded to your registered credit card account within two billing cycles, depending on the processing time and statement cut-off date of your bank.

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How do I cancel my online booking and have a full refund?

For cancellation, please inform us at least 2 days prior to arrival date to avoid a cancellation fee. After the booking is cancelled online, the room charges will be fully refunded to your registered credit card account within two billing cycles, depending on the processing time and statement cut-off date of your bank.

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