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Tickets and Reservations

Learn more on Tickets and Reservations with some Frequently Asked Questions.
About Tickets: 1-Day Ticket, Magic Access Membership Cards, Student Magic Access Membership Cards and Magic Access Membership Card Renewal
About Reservation: Online Ticket Booking and Making a Room Reservation.

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Making a Room Reservation

 

How far in advance may I make a booking?

Which type of credit cards can I use for room reservations?

Are there additional parking fees when I stay at the hotel?

Can I book tickets when I reserve my room?

Are there rooms with disabled access?

Can I make special requests during my stay?

Will there be any special offers?

Am I allowed to make modifications or cancel my booking?

Is there a cancellation/change policy?

Can I have someone to pay for my booking?

Do I have to be the credit card holder in order to check in at the hotel?

 

How far in advance may I make a booking?

Rooms may be booked within a 12-month period from today.

If you are booking a room online, please note that you will not be able to make an on day reservation. Please make a reservation at least 1 day in advance. If you would like to book for the same day as arrival, please contact our Online Reservation Support at +852 1-830-819. Please take note that for booking within 3 days of arrival, the cancellation/ change policy is fully in effect.

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Which type of credit cards can I use for room reservations?

You can use Visa, MasterCard, American Express or JCB.

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Are there additional parking fees when I stay at the hotel?

Hotel guests are entitled to complimentary self-parking service at hotel car parks during their stay.

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Can I book tickets when I reserve my room?

As a hotel Guest of Hong Kong Disneyland, park admission is reserved for you for the duration of your stay. You can purchase tickets at the hotel front desk upon arrival.

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Are there rooms with disabled access?

Yes, we provide rooms with disabled access at both of our hotels.

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Can I make special requests during my stay?

Yes. You can make special requests for your room. However, all requests are not guaranteed and subject to availability.

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Will there be any special offers?

Promotional offers will be available periodically. Check out the latest Hotel Offers.

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Am I allowed to make modifications or cancel my booking?

Yes. If you have made your reservation online, you can modify or cancel your reservation online. If you have made your reservation via the phone or email, please call Hong Kong Disneyland Reservation Center at +852 1-830-830 for changes or cancellation. For all cancellations and changes, please inform us 3 days prior to the date of arrival to avoid a cancellation/change fee. However, no change of guest name is allowed under any circumstances.

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Is there a cancellation/change policy?

Yes. For all cancellations and changes, please inform us 3 days prior to the date of arrival to avoid a cancellation/change fee. However, no change of guest name is allowed under any circumstances.

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Can I have someone to pay for my booking?

Yes, you can process the payment via a third party payment method. Please download and fill in the third party payment authorization form and fax it back to +852 3407-3159. If you have any queries, please do not hesitate to email us.

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Do I have to be the credit card holder in order to check in at the hotel?

The credit cardholder is not required to be present on check-in. If the credit card holder is not one of the Hotel Guests, he or she can pay for the booking via third party payment. The credit cardholder must complete and fax a third party payment authorization form to +852 3407-3159. If you have any queries, please do not hesitate to email us.

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