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Discover more about Hong Kong Disneyland with some Frequently Asked Questions. Learn more about the Park, Disney's FASTPASS and also Disney PhotoPass.

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Disney PhotoPass

 

How do I get a Disney PhotoPass card? Is there a charge?

Can we get the same photo added to more than one card so we can set up our own account?

I ended up with more than one Disney PhotoPass card within a day in HKDL. What should I do?

What should I do if I lost my Disney PhotoPass card after purchase?

What should I do if I lost my Disney PhotoPass card before purchase?

How many times can I download my pictures after purchase?

Is printed photo still available for purchase?

Can I purchase the photos online?

Can I purchase the photos the next day after the photos being taken and saved in the card?

What should I do if I found that some of the paid images are lost on the website after purchase?

 

How do I get a Disney PhotoPass card? Is there a charge?

You can get a card from a Disney photographer. They can be found in the Park, and there is no charge to get the card.

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Can we get the same photo added to more than one card so we can set up our own account?

Sure. Just visit any Photo sales location and Cast Member will be happy to scan your photos into multiple cards.

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I ended up with more than one Disney PhotoPass card within a day in HKDL. What should I do?

You can combine the photos from several cards into one account in any Photo Sales Locations.

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What should I do if I lost my Disney PhotoPass card after purchase?

If you still in the Park, please visit our Photo sales location, and we will do everything possible to help you locate your photos and scan your photos into a new Disney PhotoPass Card. You may need to provide information, such as where and when did you take pictures by our Disney Photographers.

If you have left the park, please fill in the information in the Lost Disney PhotoPass Form and our Cast Members will do everything possible to help you relocate your photos.

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What should I do if I lost my Disney PhotoPass card before purchase?

Please visit any Photo sales location and provide information to our Cast Member and we will do everything possible to help you find your photos and scan your photos onto a new PhotoPass Card. You may need to provide information, such as where and when did you take pictures by our Disney Photographers.

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How many times can I download my pictures after purchase?

Please note that Guest cannot view the pictures on the website before purchase. Once purchase, you can download and share the photos without limit within 14 days from the date of purchase.

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Is printed photo still available for purchase?

Yes. Printed photo is still available; you may choose to purchase the printed photo only or together with the digital photo.

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Can I purchase the photos online?

Currently we do not offer online purchase; you need to purchase the digital photos in the Park or hotels. The paid images will be uploaded to the website. There will be unlimited download or photos sharing available within 14 days from the date of purchase.

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Can I purchase the photos the next day after the photos being taken and saved in the card?

The entire photos being taken by Disney Photographers will be stored on the day you visit the Park only. You need to purchase on the day you took the photos, otherwise, your photos on the card will be erased.

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What should I do if I found that some of the paid images are lost on the website after purchase?

You can seek for assistance in any photo sales location in the Park or hotels if you are still in the resort area. Or you may fill in the lost card form on the website and our Cast Members will contact you accordingly.

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