Guests of Hong Kong Disneyland with small children can bring their own strollers to the Park. Limited strollers are available for rental at the Disneyland Fire Department on Town Square.
Parents can change diapers, warm bottles and inquire about children that have become separated from them in this convenient location adjacent to the Main Street Corner Cafe on the Central Plaza.
The Guide Book provides a detailed overview of services and facilities available for Guests with disabilities. It is available at Guest Relations locations at the Park and Hotel Front Desks.
Please visit our Guest Relations locations at the Park, where our Cast Members will be happy to discuss in greater detail the available options to provide a memorable visit for Guests with special needs.
Guests of Hong Kong Disneyland with those requiring special assistance can bring their own wheelchairs to the Park. Limited wheelchairs are available for rental at the Disneyland Fire Department on Town Square.
Hong Kong Disneyland Resort strives to provide mainstream access whenever possible; that is, all Guests utilize the main
entrance to the attraction. Nearly all attractions, shops, restaurants and shows are
accessible to all our Guests.
Methods of accessibility vary from attraction to attraction within Hong Kong Disneyland. Certain attractions require Guests to transfer from their wheelchairs to a ride system either by themselves or with assistance of a member of their party, Cast Members are not permitted to physically transfer Guests from wheelchairs..
Learn more about access for guests with special needs at different attractions.
If a child does not want to experience the attraction, does not meet the boarding requirements or cannot experience the attraction for other reasons, his/ her parent/ guardian/ chaperone may take turns experiencing the attraction. See a Cast Member at the attraction for additional information.
All Hong Kong Disneyland Resort full-service food locations can accommodate most dietary requests with advance notice. Guests should contact the restaurant of their choice to make special arrangement or visit any Guest Relations location for additional information and further assistance.
Parade routes and show areas have designated viewing areas for Guests with disabilities. These areas are filled on a first come, first-served basis. Due to Guest demand, viewing spaces cannot be reserved or guaranteed. Parties larger than six will be asked to separate and reunite afterwards. Guest Relations can provide information on show times and other special events on the day of each visit.
Disneyland Resort Shuttle for Guests with disabilities running between different locations of the Hong Kong Disneyland Resort is available for those upon request. Please talk to a Cast Member for the arrangement.
All toilets throughout Hong Kong Disneyland Resort
either have facilities designed for access by Guests
using wheelchairs or are adjacent to companion restrooms.
Guests with visual impairment may refer to the shape of the toilet symbol, this triangle symbol [ ] represents male toilets and this circle symbol [ ] represents female toilets.
Resortwide tactile maps
Resortwide tactile maps in English & Traditional Chinese with Braille are available consisting of a graphic map of the following:
To provide a Guest a sense of direction, informative information and a brief description of the attractions, portable audio players are available at Guest Relations in City Hall. Audio Guides are available from Guest Relations for a refundable deposit (must be returned on the same day for refund). Audio Guides are provided in English, Cantonese, and Putonghua. The content will primarily include general information, park services, park layout and land descriptions.
Braille Guidebooks are available from Guest Relations in City Hall for a refundable deposit (must be returned on the same day for refund). Braille Guidebooks contain English, Traditional & Simplified Chinese with Braille interpretation. The content will primarily include general information, park services, park layout and land descriptions.
Service animals are welcome in nearly all locations
throughout Hong Kong Disneyland. However, service animals
must remain on a leash or in a harness at all times. Guests
with service animals should follow the same attractions
procedures as those of other Guests.
Due to the nature of the experience, Guests with service animals should check with a Cast Member for attraction and boarding information at the following attractions:
Some attractions and service locations utilize an inductive
loop audio enhancement to assist Guests requiring use of a
hearing aid with communication.
Locations equipped are:
Hong Kong Disneyland Resort provides Sign
Language interpretation for our Guests at some live Theme
Park shows with a minimum of seven days' notice. Guests who request this
service will be contacted prior to their visit with an
appropriate show schedule.
Arrangements can be requested for other events and shows with a minimum of two weeks notice. There is no cost to our Guests for this service. Guests can request this service by calling Hong Kong Disneyland Resort at +852 3550-3388 or emailing us.
If necessary, please check with Guest Relations to obtain further information and the best location to view or wait for interpreted performances.
Sign language interpretation is available at the following shows and attractions:
Guest Assistance Packets containing dialogue, torch, and pen and paper are available at or near the performance areas or entrances for most shows and attractions. Please inquire about availability prior to experiencing an attraction or show. Contact a Cast Member at the attraction for assistance.
Hong Kong Disneyland Hotels offer disabled access rooms with special equipment and facilities. Accommodations for Guests with disabilities may include the following: Restrooms
Guests with small children may take turns experiencing attractions. See a Cast Member at the attraction or inquire at Guest Relations inside City Hall in Town Square at Main Street, U.S.A.