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Guests with Special Needs

Find out the various services for Guests with special needs such as child care, stroller and wheelchair rentals, hearing and visual aids.
 

Stroller Rental

Guests of Hong Kong Disneyland with small children can bring their own strollers to the Park. Limited strollers are available for rental at the Disneyland Fire Department on Town Square.

Baby Care Center

Parents can change diapers, warm bottles and inquire about children that have become separated from them in this convenient location adjacent to the Main Street Corner Cafe on the Central Plaza.

Guide Book for Guests with Disabilities

The Guide Book provides a detailed overview of services and facilities available for Guests with disabilities. It is available at Guest Relations locations at the Park and Hotel Front Desks.

Guests with Special Needs

Please visit our Guest Relations locations at the Park, where our Cast Members will be happy to discuss in greater detail the available options to provide a memorable visit for Guests with special needs.

Wheelchair Rental

Guests of Hong Kong Disneyland with those requiring special assistance can bring their own wheelchairs to the Park. Limited wheelchairs are available for rental at the Disneyland Fire Department on Town Square.

Access to Attractions

Hong Kong Disneyland Resort strives to provide mainstream access whenever possible; that is, all Guests utilize the main entrance to the attraction. Nearly all attractions, shops, restaurants and shows are accessible to all our Guests.

Methods of accessibility vary from attraction to attraction within Hong Kong Disneyland. Certain attractions require Guests to transfer from their wheelchairs to a ride system either by themselves or with assistance of a member of their party, Cast Members are not permitted to physically transfer Guests from wheelchairs..

Learn more about access for guests with special needs at different attractions.

Rider Switch

If a child does not want to experience the attraction, does not meet the boarding requirements or cannot experience the attraction for other reasons, his/ her parent/ guardian/ chaperone may take turns experiencing the attraction. See a Cast Member at the attraction for additional information.

Dietary Requests

All Hong Kong Disneyland Resort full-service food locations can accommodate most dietary requests with advance notice. Guests should contact the restaurant of their choice to make special arrangement or visit any Guest Relations location for additional information and further assistance.

Parade Route and Show Areas

Parade routes and show areas have designated viewing areas for Guests with disabilities. These areas are filled on a first come, first-served basis. Due to Guest demand, viewing spaces cannot be reserved or guaranteed. Parties larger than six will be asked to separate and reunite afterwards. Guest Relations can provide information on show times and other special events on the day of each visit.

Transportation within the Resort

Disneyland Resort Shuttle for Guests with disabilities running between different locations of the Hong Kong Disneyland Resort is available for those upon request. Please talk to a Cast Member for the arrangement.

Toilets

All toilets throughout Hong Kong Disneyland Resort either have facilities designed for access by Guests using wheelchairs or are adjacent to companion restrooms.

Guests with visual impairment may refer to the shape of the toilet symbol, this triangle symbol [ Male Toilet Symbol ] represents male toilets and this circle symbol [ Female Toilet Symbol ] represents female toilets.

Tactile Maps

Resortwide tactile maps
Resortwide tactile maps in English & Traditional Chinese with Braille are available consisting of a graphic map of the following:

  • Car & Coach Park
  • Disneyland Resort PublicTransport Interchange
  • Disneyland Resort Station
  • Park Promenade
  • Hong Kong Disneyland Park
  • Disney's Hollywood Hotel and Hong Kong Disneyland Hotel
  • Disneyland Resort Pier
  • Inspiration Lake Recreation Centre & Arboretum
For Guests intending to visit the Theme Park, each Resortwide tactile map will specifically provide directions to the Theme Park Guest Relations building located directly outside the gates of the Theme Park. Resortwide tactile maps are available at the following locations:
  • Disneyland Resort Public Transport Interchange Guest Relations exterior
  • Disneyland Resort Station exterior
  • Near Ocean Gateway marquee by Disneyland Resort Pier exit
Theme Park tactile maps
Hong Kong Disneyland Theme Park has permanent tactile maps to assist Guests with visual disabilities. Maps are located outside the park next to Guest Relations and inside the park in the Plaza next to the Tip Board.

Audio Guides

To provide a Guest a sense of direction, informative information and a brief description of the attractions, portable audio players are available at Guest Relations in City Hall. Audio Guides are available from Guest Relations for a refundable deposit (must be returned on the same day for refund). Audio Guides are provided in English, Cantonese, and Putonghua. The content will primarily include general information, park services, park layout and land descriptions.

Braille Guidebooks

Braille Guidebooks are available from Guest Relations in City Hall for a refundable deposit (must be returned on the same day for refund). Braille Guidebooks contain English, Traditional & Simplified Chinese with Braille interpretation. The content will primarily include general information, park services, park layout and land descriptions.

Service Animals

Service animals are welcome in nearly all locations throughout Hong Kong Disneyland. However, service animals must remain on a leash or in a harness at all times. Guests with service animals should follow the same attractions procedures as those of other Guests.
Due to the nature of the experience, Guests with service animals should check with a Cast Member for attraction and boarding information at the following attractions:

  • Cinderella Carousel
  • Dumbo the Flying Elephant
  • Mad Hatter Tea Cups
  • The Many Adventures of Winnie the Pooh
  • Buzz Lightyear Astro Blasters
  • Orbitron
  • Rafts to Tarzan's Treehouse
  • Jungle River Cruise
Service animals are not permitted in Space Mountain, RC Racer, Slinky Dog Spin, Toy Soldier Parachute Drop, and Big Grizzly Mountain Runaway Mine Cars.

Hong Kong Disneyland allows Guests to use backstage locations for service animal relief areas. Please contact a Cast Member for directions to break areas and assistance.

Guests can also be accompanied by their service animals in all the common areas in the hotels except swimming pools, Jacuzzi, steam room, and sauna room. Please check with front desk to enquire about the designated areas for service animals.

Inductive Loops

Some attractions and service locations utilize an inductive loop audio enhancement to assist Guests requiring use of a hearing aid with communication.
Locations equipped are:

  • "Festival of the Lion King"
  • "The Golden Mickeys"
  • Mickey's PhilharMagic
  • Ticket Booths
  • Guest Relations Windows

Sign Language

Hong Kong Disneyland Resort provides Sign Language interpretation for our Guests at some live Theme Park shows with a minimum of seven days' notice. Guests who request this service will be contacted prior to their visit with an appropriate show schedule.

Arrangements can be requested for other events and shows with a minimum of two weeks notice. There is no cost to our Guests for this service. Guests can request this service by calling Hong Kong Disneyland Resort at +852 3550-3388 or emailing us.

If necessary, please check with Guest Relations to obtain further information and the best location to view or wait for interpreted performances.

Sign language interpretation is available at the following shows and attractions:

  • "Festival of the Lion King"
  • "The Golden Mickeys"
  • Jungle River Cruise

Written Aids

Guest Assistance Packets containing dialogue, torch, and pen and paper are available at or near the performance areas or entrances for most shows and attractions. Please inquire about availability prior to experiencing an attraction or show. Contact a Cast Member at the attraction for assistance.

Hotel Services for Guests with Special Needs

Hong Kong Disneyland Hotels offer disabled access rooms with special equipment and facilities. Accommodations for Guests with disabilities may include the following: Restrooms

  • Wider bathroom doors
  • Roll-in showers
  • Shower benches
  • Hand-held shower heads
  • Accessible vanities
  • Bathroom rails
  • Emergency call button
Bed Accessories
  • Bed rails
  • Rubber bed pads
  • Open frame beds
Rooms Communication Kits
  • Door knocker and phone alerts
  • Bed shaker alarm
  • Strobe light fire alarm
  • Phone amplifier
Other Features
  • Braille on signage and elevators
  • Public phones at accessible height
  • Tactile guidemap to be provided
Features vary depending upon your selected Hotel. For information specific to individual Hotel, please call Hong Kong Disneyland Hotel Reservations at 1-830-830.

Parent / Guardian Switch

Guests with small children may take turns experiencing attractions. See a Cast Member at the attraction or inquire at Guest Relations inside City Hall in Town Square at Main Street, U.S.A.