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Parkwide Guest Services

Find out about services available to you and your family such as luggage valet, package express, dining reservations.

Guest Relations

The welcome center for Hong Kong Disneyland, Guest Relations is located inside City Hall in Town Square at Main Street, U.S.A. Here you can have your questions answered, arrange priority seating for selected restaurants, leave messages and obtain Guidemaps.

First Aid

Receive help from registered nurses in the First Aid station adjacent to the Main Street Corner Cafe on the Central Plaza.

Luggage Valet Service and Lockers

Luggage Valet is a paid service which available near Guest Services Building at Hong Kong Disneyland Park Main Entrance. Storage lockers are also available for rental at Hong Kong Disneyland Park on the north end of Center Street, midway up Main Street, U.S.A..


Cash dispensing machines (ATMs) are located inside City Hall in Town Square at Main Street, U.S.A. Presented by Standard Chartered Bank.

Currency Exchange

Both HK Dollars and Renminbi payment are accepted on purchases at most Hong Kong Disneyland shops and restaurants. Foreign currencies and travelers checks can be exchanged for HK dollars at Guest Relations in City Hall and the Guest Relations Building (located outside the Park next to the Main Entrance). Services provided by Travelex Currency Exchange Limited.

Credit Cards / Debit Cards

Cash (HK, RMB), Visa, American Express, MasterCard, JCB and CUP card are accepted for all purchases. Visa is a proud sponsor of the Hong Kong Disneyland Resort.

Priority Seating

Priority seating allows you to be seated with a minimal wait and can be arranged either at inside City Hall in Town Square at Main Street, U.S.A. or at the restaurant. Restaurants with priority seating includes:

  • Plaza Inn at Main Street, U.S.A.
  • Main Street Corner Cafe at Main Street, U.S.A.
  • River View Cafe at Adventureland

Drinking Fountains

Guest can find accessible drinking fountains throughout the Hong Kong Disneyland Resort. Guest may also request cups from the nearest restaurant or refreshment facility.

Lost and Found

Lost and Found is located at Guest Relations inside City Hall in Town Square at Main Street, U.S.A.

Package Express

Shop and check your purchases for pick up later in the day. Packages may be picked up at the Guest Services outside the exit to Hong Kong Disneyland or delivered to Hong Kong Disneyland Hotel or Disney's Hollywood Hotel. Please ask a Cast Member for assistance.


Hong Kong Disneyland encourages a smoke-free environment. Smoking is only allowed in designated areas only. Please look for the smoking symbol for specific smoking locations or ask a Cast Member.